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Privacy Policy

Effective Date: January 1, 2025

1. Introduction

TravelTrustFocus ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our travel services and website.

2. Data Controller

TravelTrustFocus is the data controller for the personal data we process. You can contact our Data Protection Officer at: [email protected]

3. Information We Collect

3.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Travel preferences and requirements
• Passport and visa information (when required for bookings)
• Payment information (processed securely by third-party providers)
• Communication records and feedback

3.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referral source

4. How We Use Your Information

We use your personal data for the following purposes:

• Providing travel planning and booking services
• Communicating about your bookings and travel arrangements
• Providing customer support and assistance
• Processing payments and managing accounts
• Improving our services and website functionality
• Sending marketing communications (with your consent)
• Complying with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our travel services contract with you
• Legitimate Interests: To improve our services and business operations
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Airlines, hotels, tour operators, and other travel service providers
• Payment Processors: Secure third-party payment processing services
• Technology Partners: For website functionality and customer support
• Legal Authorities: When required by law or to protect our rights

We never sell your personal data to third parties for marketing purposes.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Access controls and authentication measures

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically, we retain:

• Booking and travel data: 7 years after travel completion
• Marketing data: Until you withdraw consent
• Website analytics: 26 months

10. Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to data processing for legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at: [email protected]

11. Cookies and Tracking

Our website uses cookies and similar technologies. Please see our Cookie Policy for detailed information about our use of cookies.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Subject: Privacy Policy Inquiry

15. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

Last updated: January 1, 2025